Project Title: Analyzing Sentiment Analysis
BASIS Advisor: Dr. Ryan Grove
Internship Location: Clarabridge Inc.
Onsite Mentor: Sandesh Sanjay Gade
Sentiment analysis, the ability to extract information about customers based on their feedback, whether that be in surveys, chats, voice messages, or social media, is one of the most powerful tools of machine learning. It would take thousands of hours for humans to evaluate the feedback given by customers and understand what could be improved. An AI model, on the other hand, could analyze millions of lines of text and voicemails quickly and efficiently. The purpose of my senior research project is to understand how Clarabridge, one of the fastest growing software companies in sentiment analysis and text analytics, performs the task of using an automated process to identify customers’ opinions as positive, neutral, or negative, as well as their specific emotions (angry, sad, satisfied, etc…). Through experimentation as well as individual research into this rapidly advancing field of machine learning, I aim to explore which areas the models perform as well as or even better than humans, along with in which scenarios the artificial intelligence model fails to meet expectations. By the end of the project, I hope to have gained a thorough understanding of sentiment analysis using AI, and I hope to help contribute to Clarabridge’s sentiment analysis algorithms to improve its performance analyzing the feelings and emotions of customers.
Hi everyone. Welcome back to my blog! This week, Clarabridge instituted a work from home policy, so I’ve been working in the comfort of my bedroom. Although working from home has been nice, I really miss buzzing into Clarabridge’s spacious headquarters, munching on their free snacks, and drinking as much soda as I want. But, […]
My first week interning at Clarabridge has been quite eventful. I’ve had the opportunity to meet my mentor, Mr. Gade, as well as so many other awesome co-workers. I’ve also had the chance to learn about the fascinating projects they are working on and get started on my own. Since Clarabridge’s sentiment analysis model is […]
Hi everyone, welcome to my first blog post! I’m Ethan, a senior at BASIS Independent McLean. The purpose of my senior research project is to understand how Clarabridge, one of the fastest growing software companies in sentiment analysis and text analytics, performs the task of using an automated process to identify customers’ opinions as positive, […]